Refund and Exchange

Nour Engineering Solutions accepts returns or refunds for change of mind or wrong items ordered within 30 days from the purchase date. Customers need to return the items to Nour Engineering Solutions, ensuring the items are in brand new, unused condition. Customers will also be charged for the cost of the original shipping and a re-stocking fee equal to 10% of the order value.

In case of items arriving damaged or wrong items being sent to the customer, Nour Engineering Solutions will be responsible for either exchanging stock for the customer or issuing a refund.

In the case of defective returns, refunds will only be issued after the items are returned to Nour Engineering Solutions. Nour Engineering Solutions will be responsible for the return postage, and the customer should provide reasonable assistance for the defective items to be picked up by courier, such as packing the items and printing shipping labels.

Once the order is dispatched, it is the customer’s responsibility to follow up the shipment. If the items arrive damaged, the customer should notify Nour Engineering Solutions within 2 business days after receiving the order. If the item does not arrive within 2 business days of the expected delivery date, the customer should notify Nour Engineering Solutions immediately. Nour Engineering Solutions may refuse to refund or exchange items if the customer fails to do so.

In case the first delivery attempt is unsuccessful, the parcel will be forwarded to the local Post Office or News Agency. Failure to pick up parcels within the required timeframe may result in the parcel being returned to Nour Engineering Solutions. In this case, customers will be responsible for the costs associated with re-sending the parcel.